Support

Contact us

• Email: support@prmio.com
• Security: to report a security problem, email support@prmio.com with "Security" in the subject.
• Response time: we aim to reply to every email within 24 hours.
• Mail: PRMIO LLC, 3750 NW 87th Ave, Ste 700, Doral, FL 33178, United States

Please never send passwords, access keys, payment card numbers, or health details by email.

For anything about the appointment itself, like running late, prices, or the service, please contact the business directly. PRMIO doesn't run the business.

In the PRMIO app, your pro's Call and Text buttons are on your job page.

Cancel or reschedule an appointment

Use the AI assistant you booked with. For example, you can say "Cancel my haircut at Kestover Barbers on Friday at 10 AM" or "Move my Friday 10 AM at Kestover Barbers to 3 PM". Then:

1. Give the mobile number you booked with, and the appointment's day and time if you haven't said them.
2. If you gave them all at once, your assistant first checks it found the right appointment ("Is that the one?"). Then it asks you to confirm the cancel or move. Say yes.
3. PRMIO cancels or moves it right away in the business's calendar, and your assistant says "Cancelled." or "Moved."

Why the day and time? PRMIO finds an appointment only when the number and its exact day and time all match (or, in the conversation that booked it, by that booking). That stops anyone from changing your appointments just by knowing your phone number. If nothing matches, your assistant gives you the business's phone number. For the same reason, PRMIO support can't cancel or move appointments by email, and shares what we hold only after confirming the number is yours.

You can always contact the business directly instead.

Texts from PRMIO

• Reply STOP to stop all texts from PRMIO, or email support@prmio.com with your number.
• Reply START to allow them again.
• Reply HELP for help.
• Reply NO to a reminder, while it is PRMIO's newest text to you, to cancel that appointment. A reply with CANCEL, STOP, or a similar word in it stops all texts from PRMIO and changes nothing.
• Message and data rates may apply. Details are in our Terms.

The PRMIO app

Open app.prmio.com/go on your phone. Tell the chat what you need (type, talk, or tap), or tap your trade. Answers in the chat are automated.

1. Answer a few short questions, then pick when, add a photo if you like, and type the address.
2. Type your name and mobile number. We text you a 6-digit code to confirm it; you stay signed in on that phone for 30 days.
3. Check the summary, with the price in plain words, and tap Find my pro.
4. Your job page shows each step: a pro found, on the way, here, a price to approve, done. Approve or decline a price there.

• Texts about your jobs come only if you tick the box. Reply STOP to stop them, START to get them again, HELP for help. Message frequency varies. Message and data rates may apply.
• To cancel, open your job and tap Cancel job. A text of CANCEL or STOP stops our texts and doesn't cancel the job.
• Something went wrong? Tap Report a problem on your job page, with photos if you like. PRMIO's team gets it right away.
• Your jobs lists every job, with "Book again" to ask the same pro first.
• Questions, or to delete your app data: email support@prmio.com with your mobile number.

How booking works

Ask your AI assistant, for example: "Use PRMIO to book a haircut at Kestover Barbers on Friday at 10 AM." PRMIO checks the business's real calendar. Your assistant reads you the details, and PRMIO books only after you say yes. The appointment goes straight into the business's own calendar.

No account or sign-up is needed. PRMIO's replies are short and easy to read aloud. If anything about PRMIO is hard to use, please email us.

If something doesn't work

• If your assistant says a PRMIO step changed, start a new chat. If it keeps happening, remove PRMIO from your connected apps and add it back.
• If PRMIO can't find a business, it may not be on PRMIO yet. Your assistant can let us know you'd like to book there.
• Still stuck? Email support@prmio.com.

For businesses: connect and disconnect

A business either connects the scheduling software it already uses, by approving PRMIO on that software's own approval screen, or sets up its services, prices, and open hours on PRMIO's own calendar. Sign-up for new businesses isn't open yet. To ask about joining, email support@prmio.com.

To disconnect, do any one of these

• Remove the PRMIO app in your scheduling software's app or integration settings.
• Email support@prmio.com from your business's email address.

When you disconnect, PRMIO deletes its access keys right away, and your business stops appearing to AI assistants. Appointments already made stay in your calendar.

If PRMIO stops taking bookings for your business, email support@prmio.com and we'll help you reconnect. Please never email us passwords or access keys.

Signing in to your pages

If your calendar is on PRMIO, you can sign in to your own Setup and Bookings pages, in English or Spanish.

• PRMIO gives you a one-time link. Open it within 24 hours and choose your password: at least 12 characters, with a capital letter or a number.
• Then sign in at app.prmio.com/business/sign-in with your business phone and your password.
• Forgot your password, or the link didn't work? Email support@prmio.com and we'll give you a new link. Never email us your password.
• Every booking, move and cancel made through PRMIO is on your Bookings page. To also get them by text, turn on "Booking notices by text" on your Setup page. Texts begin once PRMIO turns texting on.

If you come to the customer

Turn on "We come to the customer" in your settings and list the areas you serve: ZIP codes, places (Kendall, Doral) or whole counties (Miami-Dade County), as many as you like.

• Customers who ask for your kind of service to come to them in one of those areas (for example "mobile car wash in Kendall" or "a car wash that comes to me in Doral") can find you and book you, by voice or by typing.
• PRMIO never asks the customer for their address. Your notice for each booking or move, and your Bookings page, give you the customer's name and full mobile number: call or text them for the address.
• On your Bookings page, each of these jobs shows "Waiting for address" until you press "Address received". A job waiting for its address stays booked: PRMIO never cancels it.
• "Travel time between jobs" keeps at least that much time between the end of one job and the start of the next.
• With the switch off, customers can still book you by name.

Place and ZIP code data: U.S. Census Bureau, 2020 ZIP Code Tabulation Area relationship files (public domain).

For pros: getting jobs by text

Pros are independent businesses that get jobs from the PRMIO app by text. There's no app to install and no sign-in.

• To join, use the invite link PRMIO gives you, or the "Join as a pro" page when it's open. You agree to the texts and the Pro Terms there, and confirm your mobile number with a code. Offers start once PRMIO approves you, you confirm by texting YES to the welcome text, and you add your card.
• Offers: reply 1 to take a job, 2 to pass. Only an exact 1 or 2 counts. Text ON to get offers, OFF to stop them for now. At night everyone goes OFF; text ON again when you want offers.
• Commands (HELP sends you this list):

  PRMIO pros: 1 take, 2 pass, ON, OFF, OMW, HERE, QUOTE 450, DONE, DROP (cancel a job), NOSHOW, BLOCK, STATUS. Help: support@prmio.com. Msg&data rates may apply. Reply STOP to opt out.

• Prices and fees: never by the hour. PRMIO's fee and when it's charged are in the Pro Terms, with the fee table. Card and payment links in our texts open PRMIO's page, then Stripe's.
• STOP stops every text and pauses your offers; START gets texts again (then text ON). A job you took and haven't started yet goes to another pro, as with DROP.
• To leave PRMIO and have your details erased, email support@prmio.com from the mobile number on file, or with your company name. STOP alone keeps you on PRMIO, paused.
• Questions about a job, a fee or your card: email support@prmio.com from the mobile number on file, or with your company name.

Ask us to delete your information

Customers

Email support@prmio.com with the mobile number you used and the business (or businesses) you booked with.

• We may need to confirm the number is yours.
• Within 30 days, we'll erase your name and number from PRMIO's records, and tell you when it's done.
• The business has its own copy of your appointment, so ask it too.
• PRMIO already erases names and numbers automatically 90 days after each appointment.
• We keep texting consent records for 4 years after their latest use, so we can prove consent if asked. They hold only a scrambled fingerprint, never your number.

Businesses

Disconnect first, then email support@prmio.com from your business's email address. Within 30 days, we'll delete your listing, services, and connection records. We keep only texting records that hold no phone numbers (consent records, the text log, and the do-not-text list; see How long we keep information), and anything the law requires.

The PRMIO app

Email support@prmio.com with the mobile number you used. We may need to confirm the number is yours. Within 30 days, we erase your name, number, addresses, words and photos, unless a job is still open: cancel it first. A job's record with no personal details stays for tax records (see How long we keep information).

Pros

Email support@prmio.com from the mobile number on file, or with your company name. We first send your open jobs to other pros. PRMIO's fee records stay for tax records, with no name.

Our policies

• Privacy Policy: what we collect, why, who we share it with, how long we keep it, and your rights.
• Terms of Service: the rules for customers and businesses, including texting and the price for businesses, the PRMIO app, and the Pro Terms with their fee table.